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We're With You,
Every Step

Dedicated Support for Retailers & Partners

Our 24x7 support team is here to help you at every step — from onboarding and KYC to transaction disputes and technical issues. We follow a documented grievance-redressal process so every issue gets tracked, escalated and resolved within defined timelines.

24x7 Support Dispute Resolution Multi-Channel

RBI Grievance Redressal Aligned

What Our Support Covers

Onboarding Help

Guided KYC and registration support to get you started quickly.

Transaction Disputes

Fast-tracked investigation and resolution for failed/disputed transactions.

Technical Support

Help with device setup, API integration and app-related issues.

Escalation Management

Structured escalation levels to ensure every issue reaches resolution.

How to Raise a Support Request

1

Raise a Ticket

Contact us via phone, email or the support portal with your issue.

2

Investigation

Our team investigates and keeps you updated on progress.

3

Resolution

Issue is resolved and confirmed with you within the defined timeline.

RBI Grievance Redressal Guidelines

Our support process is aligned with RBI's grievance-redressal expectations for digital payment service providers:

RBI Ombudsman escalation: unresolved grievances can be escalated via the Integrated Ombudsman Scheme for Digital Transactions.

Documented process: a clear grievance-redressal mechanism with defined turnaround times must be maintained.

Fast fraud reporting: transaction fraud (e.g. AEPS-related) must be acknowledged and investigated within RBI-mandated timelines, such as the 48-hour window for AEPS.

Transparent communication: customers must be informed of ticket status and final resolution in writing.

This information is provided to help retailers and customers understand the grievance framework and is not exhaustive. Always refer to the latest RBI circulars for the most current process.

Need Help? We're Here for You

Reach out to our support team anytime, day or night.

Contact Support